Establishing a PMO for a Start-up Technology Company
Initiative / Challenge
The client company faced poor customer retention due to inconsistent project outcomes and weak stakeholder engagement.
Objectives
Establish a Project Management Office (PMO) to ensure consistent delivery and improve customer satisfaction.
Define processes, tools, and artifacts to align with customer engagement strategies.
Execution / Approach
Collaborated with executives, sales, and product teams to map processes and define roles.
Led workshops and training on project management best practices.
Identified personnel, tools, KPIs, and reporting for PMO operations.
Outcome / Impact
Rolled out an Agile PMO within 90 days with baseline tools and artifacts.
Customer retention improved over 3-fold within 6 months, generating an estimated $1.2M in revenue.
Provided better voice of the customer data for product prioritization.