Process Improvement on Software Releases for a Mid-size Technology Client
Initiative / Challenge
The client was facing negative feedback on feature releases / bug fixes cadence and communication, prompting a need for process optimization.
Objectives
Reduce release time and establish a predictable cadence.
Implement prioritization for bug fixes and features with clear release notes for external communication.
Execution / Approach
Engaged customers via feedback panels and aligned internal teams.
Applied Lean Six Sigma methods for gap analysis and process mapping cumulating in the creation of a quarterly prioritized roadmap from backlog and support tickets.
Outcome / Impact
Cleared a 4-year issue backlog in under 12 months.
Increased customer engagement and satisfaction by delivering an interactive feature roadmap and streamlining communication channels.